Skip to content
FREN

Legal notice

Site publisher

The capalane.com website and the Capalane service are published by the publisher of Capalane, a professional established in France (the “publisher”). Contact: [email protected]. Publication director: the publisher, reachable at the same address.

Hosting

The website and the online service are hosted in Germany (European Union) by Contabo GmbH (Aschauer Straße 32a, 81549 Munich, Germany), behind the delivery and security network Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, USA). Traffic between the visitor and the server is encrypted (TLS).

Personal data

Presentation website. capalane.com sets no analytics or advertising cookie and contains no third-party tracker. The server keeps a technical log of requests (IP address, date, requested page) for the security of the service.

Application. Capalane processes its users’ accounts (name, email address, role, organisation) and the data your organisation enters: projects, tracked resources, assignments, time logged and absences. For this data, your organisation is the controller; the publisher acts as a processor, on its behalf and on its instructions, and provides the data processing agreement (DPA) on request. Data is hosted in the European Union. The application only sets the cookies needed to sign in, with no analytics or advertising.

The publisher’s sub-processors for this service:

This provider is established in a country without a European Commission adequacy decision: its access to the data is governed by the Commission’s standard contractual clauses. Any transfers to the United States (Cloudflare, Microsoft) are governed by the EU–US Data Privacy Framework and by the same clauses. The publisher neither exploits nor resells your data.

Your rights. You have the right to access, rectify, erase, restrict, object to and port the data concerning you. For an account attached to a customer organisation, contact that organisation first; you may also write to [email protected]. You may lodge a complaint with the CNIL, the French data protection authority (cnil.fr).

Terms of use

Capalane general terms of use, accepted when a workspace is created.

1. Purpose and acceptance. These general terms (the “Terms”) govern the subscription to and use of Capalane (the “Service”), an online project tracking and resource management tool (assignments, capacity, leave and public holidays, time logging, financial tracking) offered on capalane.com and used on app.capalane.com, provided by the publisher (the “Provider”). The Service is reserved for professionals (the “Customer”); consumer law does not apply. Creating a workspace, starting a trial or paying for a plan constitutes acceptance of the Terms in force, which prevail over the Customer’s purchasing terms unless otherwise agreed in writing. A commercial proposal signed by both parties may depart from them on the points it specifies.

2. Definitions. Workspace: the Customer’s isolated environment, with its members, projects and data. Plan: the subscribed offer, which sets the price and features described in the pricing. Tracked resource: an active person assigned to at least one project of the Workspace, counted once even when assigned to several projects; users who administer, manage or view the Workspace without being tracked are not billed. User: a person authorised by the Customer to access the Workspace. Customer Data: information the Customer and its Users enter or import into the Service.

3. Service. The Service is a management aid: its indicators, alerts and calculations (capacity, workload, costs) are not advice and guarantee no result. It is provided as is, with no warranty of fitness for a particular purpose. The Provider may change it; it does not substantially reduce its essential features during a paid period without informing the Customer at least 30 days in advance, in which case the Customer may terminate and obtain a pro rata refund of the unused period.

4. Workspace and trial. The Customer creates its Workspace online, warrants the accuracy of the information provided and appoints at least one administrator. A free 30-day trial, with no payment method, is offered. The Provider may refuse or end a trial in case of obvious abuse (repeated trials, false identity).

5. Founder offer. The first 50 Workspaces, in order of creation, get the Program plan free for 12 months; for a Workspace created before online sign-up opened, this period runs from that opening. The Customer is notified by email at least 60 days before the end. It then gets 50% off the public price for as long as its subscription stays active without interruption; the discount ends on termination or non-payment beyond the grace period. It is attached to the Workspace and cannot be transferred.

6. Prices. The price is set per Tracked resource per month, with the minimum shown in the pricing; the billed number is adjusted pro rata when a resource is added or removed during the period. Prices are in euros excluding taxes, VAT added at the applicable rate; for a Customer established in another EU Member State and registered for VAT, invoices are issued excluding VAT, reverse charge by the recipient (Article 196 of Directive 2006/112/EC); for a Customer established outside the EU, the service is outside the scope of French VAT. The Provider may change its prices: for a current subscription, the new price applies at the next renewal if announced at least 30 days before, and the Customer may terminate in the meantime.

7. Payment and invoicing. Online payment is handled by Stripe (Stripe Payments Europe, Ltd., Ireland); card details are never received by the Provider. Monthly and annual subscriptions are payable in advance and automatically renewed for the same period. Payment by bank transfer against invoice is possible by agreement. Invoices are issued electronically. Late payment automatically incurs penalties at three times the French statutory interest rate and a fixed recovery fee of €40 (Articles L441-10 and D441-5 of the French Commercial Code). After a failed payment, the Customer has a 7-day grace period to settle.

8. Term and termination. The subscription starts on payment, for one month or one year, and renews tacitly. The Customer may terminate at any time from the Workspace or by email to [email protected]; termination takes effect at the end of the current period, with no pro rata refund except in the cases set out in sections 3 and 6. An upgrade applies immediately, billed pro rata; a downgrade applies at the next renewal.

9. Customer obligations. The Customer is solely responsible for the accuracy and lawfulness of Customer Data, for the actions of its Users and for GDPR compliance for this data, of which it is the controller. It keeps credentials confidential and informs the Provider without delay of any unauthorised access. It is forbidden to attempt to access other customers’ Workspaces, circumvent the counting of Tracked resources, decompile the Service except where permitted by law, use it for unlawful content or resell access without written agreement. The Customer indemnifies the Provider against any third-party claim arising from Customer Data or a breach of the Terms.

10. Availability and support. The Provider uses reasonable means to make the Service available 24/7, with no guarantee of permanent availability (best-efforts obligation); maintenance interruptions may occur. Support is provided by email at [email protected] on business days. Security measures: hosting in the European Union, encrypted traffic (TLS), isolated Workspaces, backups.

11. Read-only mode and suspension. The end of a trial or free period without a plan, and non-payment beyond the grace period, put the Workspace in read-only mode: viewing and export remain possible, editing is blocked, and no data is deleted as a result. The Provider may suspend access, after email notice where possible, in case of serious breach of section 9 or harm to the security of the Service. Access is restored once the cause is removed.

12. Customer Data and reversibility. The Customer remains the owner of Customer Data. The Provider processes it only to provide the Service, as a processor within the meaning of Article 28 GDPR; the data processing agreement (DPA) is provided on request. At the end of the contract, the Customer may export its data for 30 days; it is then deleted within the following 30 days, unless a legal retention obligation applies.

13. Intellectual property. The Service, its code and its documentation remain the property of the Provider. The subscription grants the Customer a non-exclusive, non-transferable right of use, for the duration of the subscription and within the limits of the plan.

14. Liability. The Provider is bound by a best-efforts obligation. It is not liable for Customer Data, third-party services, use that does not comply with the Terms, or indirect damage (loss of revenue, profit, customers or data, business interruption, reputational harm, third-party claims). For all causes combined, its liability is limited to the amount excluding taxes paid by the Customer for the twelve months preceding the event giving rise to it, and to €100 if nothing was paid. Any action must be brought within one year of the day the Customer knew or should have known of the facts on which it is based. The Provider is not liable for a failure caused by force majeure (Article 1218 of the French Civil Code). These limits do not apply in case of gross negligence or wilful misconduct, personal injury, or where the law prohibits them.

15. Confidentiality. Each party keeps confidential the non-public information received from the other during the contract and for three years after, unless required by law.

16. Changes to the Terms. The Provider may change the Terms. Substantial changes are notified by email at least 30 days before they take effect; the Customer may terminate free of charge before that date.

17. Governing law and disputes. The Terms are governed by French law. The parties first seek an amicable solution; failing that, any dispute between professionals is brought before the competent courts for the Provider’s place of business, including in case of multiple defendants or third-party claims.

Intellectual property

The texts, the Capalane name and the design of the website belong to the publisher; any reproduction without permission is prohibited. The trademarks mentioned (Excel, Jira, Azure DevOps, Microsoft) belong to their owners.